Customer Services Coordinator

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Job Description Summary
Assists in the administration & management in all operational and programming aspects of the customer service area to include membership, pro shop, informal, and reception control for the Recreational Sports Center. Serves to provide program staff management, facility coverage, and event coverage

Job Description
Essential Responsibilities:

• Functional supervision of Customer Service staff working in the Rec Center, Clawson, and North Quad.  Supervision includes conducting training sessions, leading in-services, and assisting with evaluations.
• Serve as Manager on Duty for 2-3 shifts/week.  Answer phone calls in Main Office at designated times.
• Assist with fitness equipment cleaning and preventative maintenance, including scheduling, training, and documentation.
• Schedule & Coordinate facility rentals for student organizations and community groups with appropriate staff.
• Create/Edit Forms, Coordinate Data Collection,  evaluate usage reports and analyze program data
• Reconcile monthly credit card receipts
• Direct Supervisor: Direct day-to-day work and assignments of 7-10 student staff
• Establishes work processes for others resolve customer membership complaints direct communications with customers regarding memberships

Minimum Qualifications:

• Requires six months of coursework or training beyond high school in Business Administration and three years retail experience, or an equivalent combination of education and experience

Additional Position Information:

Required Qualifications:

• Receive 1st aid/CPR certification and ServSafe certification within 90 days of employment

Working Conditions:

• Physical effort usually requires considerable walking and standing, and may require some lifting of materials weighing 25 to 50 pounds. Periodic assignments given which entail dealing with unpleasant physical situations.

Additional Information

A criminal background check is required. All campuses are smoke- and tobacco-free campuses.

This organization participates in E-Verify.

Remote Work
For positions that are approved for remote work: Remote work is not a right, it is a work arrangement that can be modified or revoked by Miami University at any time for any reason, including the convenience of the University.

Reasonable Accommodations
Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560. Questions and follow-ups regarding requests should also be directed here.

Miami University Values Statement
Miami University is a scholarly community whose members believe that a liberal education is grounded in qualities of character as well as of intellect. We respect the dignity of other persons, the rights and property of others, and the right of others to hold and express disparate beliefs. We believe in honesty, integrity, and the importance of moral conduct. We defend the freedom of inquiry that is the heart of learning and combine that freedom with the exercise of judgment and the acceptance of personal responsibility.

For more information on Miami University’s mission and core values, please visit the Mission and Core Values webpage.

Equal Opportunity/Affirmative Action Statement
Miami University, an Equal Opportunity/Affirmative Action employer, encourages applications from protected veterans and individuals with disabilities. Miami University prohibits harassment, discrimination and retaliation on the basis of age (40 years or older), color, disability, gender identity or expression, genetic information, military status, national origin (ancestry), pregnancy, race, religion, sex/gender, status as a parent or foster parent, sexual orientation, or protected veteran status in its application and admission processes, educational programs and activities, facilities, programs or employment practices. Requests for reasonable accommodations for disabilities related to employment should be directed to ADAFacultyStaff@miamioh.edu or 513-529-3560.

Clery Act
As part of the University’s commitment to maintaining a healthy and safe living, learning, and working environment, we encourage you to read Miami University’s Annual Security & Fire Safety Report at: http://www.MiamiOH.edu/campus-safety/annual-report/index.html, which contains information about campus safety, crime statistics, and our drug and alcohol abuse and prevention program designed to prevent the unlawful possession, use, and distribution of drugs and alcohol on campus and at university events and activities. This report also contains information on programs and policies designed to prevent and address sexual violence, domestic violence, dating violence, and stalking. Each year, email notification of this website is made to all faculty, staff, and enrolled students. Written notification is also provided to prospective students and employees. Hard copies of the Annual Security & Fire Safety Report may be obtained from the Miami University Police Department at 513-529-2223.

Labor Law Posters for Applicants

Please visit our Labor Law Posters webpage to access all relevant and applicable labor law information.